Customer Service

ORDERING

Q I don't feel comfortable giving my credit card information over the internet. How can I place an order?
A We use the latest in security technology to insure your sensitive information is protected. However, you may also place your order toll free at 1-877-298-2988.

Q Can I send a personalized message with my gift basket?
A Absolutely! Remember to include your message when you place your order. We will then hands write your message on one of our gift tags and attach it to your basket.

Q How long will the gourmet food in my arrangement stay fresh?
A The items packages inside are best consumed within 3-6 months.

Q How long will the fresh baked items in my arrangement stay fresh?
A Our fresh baked items are best consumed within 2 days since all our products are made with all natural products and no preservatives. Otherwise, they can be frozen to preserve their freshness.

Q What is your product substitution policy?
A Our designs and inventory are constantly changing to keep up with new trends and styles. So we reserve the right to change any container or its contents with a product of equal or greater value at no additional charge to you.

Q Do you ship chocolate in the summer?
A From May-September many of the chocolate items in our arrangements are replaced with other gourmet food of equal or greater value at no additional charge to you.

Q When will my order be sent?
A We strive to ship all orders within 1-2 business days from the date you place your order. Most orders will arrive within 2-8 business days from the date of shipment via UPS ground services.

Q Can I cancel or return a gift I order?
A We take great pride in beginning our processing of your order as soon as it is received so we are unable to accept cancellations, once you have placed your order with us. Due to the majority of our gifts containing food products, all our arrangements are NOT returnable and all sales are final.

Q Can I substitute an item in the basket or create a custom basket?
A We can make substitutions or customize baskets if you order 30 or more of the same basket prior to November 30 or after January 1.

SHIPPING

Q How will my gift be sent?
A We do everything possible to ensure your gift arrives in perfect condition. Gifts are packed in heavy cardboard boxes surrounded by plenty of packing material to reduce shifting during shipping. Damages incurred during shipping are the responsibility of the carrier and must be filed with the carrier accordingly. Please retain all packing material for the claims process.

Q Can I ship my arrangement anywhere?
A Almost anywhere, we cannot ship to Canada, PO Boxes, APO-FPO Boxes or Foreign addresses. We can ship to our friends in Hawaii and Alaska but please add $ 30 to the listed shipping price.

Q What will happen if I give an incorrect shipping address for my recipient?
A Please be certain of your address before placing your order. A redelivery charge will be applied to orders requiring reshipments due to incorrect delivery information provided during the checkout process. Examples are the following but not limited to: missing apartment numbers, wrong zip code, missing company name, wrong street name, wrong city, ect. This charge is usually between $15-$20 per gift and will be automatically charged to your credit card by allinonebasket.org upon shipping change notification from UPS. These charges are NOT REVERSABLE and will not be able to be refunded.

Allinonebasket.org will not be held responsible for shipping delays which result from processing issues on the part of UPS or other circumstances beyond our control including but not limited to weather delays, labor strikes, natural disasters, ect. During peak holiday seasons, delivery times are not guaranteed by UPS so please place your order allowing additional time for shipping.

Q What is a business day?
A A business day in Monday thru Friday with the exclusion of any holidays. Saturdays, Sunday and any National holiday ARE NOT business days.

Q Do you deliver on Saturdays or Sundays?
A We cannot deliver on Saturdays, Sundays, or national holidays.

Q Can you ship to a hospital patient?
A No. We recommend that you ship the package to the patient’s home or to a family member or friend that can take it to the hospital. This is for your protection. Our carrier must deliver to the hospital dock and then the internal hospital staff must get the gift to the patient. In the past, we found that nearly 75% of the time the internal hospital delivery department either lost the package or left the package sitting for extended periods of time which ment they didn’t get it delivered to the patient before they check out. Since we have no control over internal hospital delivery, our customers were often having to pay for reshipments.

Q How will my gift look when it arrives?
A The gift photos shown online are accurate depictions of what your gift will look like when your recipient opens his/her package. Most of our gifts are wrapped in cellophane and finished with a bow. Each gift also includes a gift tag with your message.

PAYMENT

Q What methods of payment are accepted?
A We accept a variety of credit cards including American Express, Discover, MasterCard, and Visa.